Frequently asked questions
What is my item of jewellery made of?
All of our handmade jewellery is made of solid 925 silver, 9ct rose or 9ct yellow gold. All of our metal is from Birmingham's historic jewellery quarter which we are a stones throw from. Our bangles are solid, never hollow or made from tube, so they are a lovely weight and made to last a life time !
What is the stamped mark on my item of jewellery?
We stamp the majority of our jewellery with johns makers mark. The 'GT' armours mark was originally developed to distinguish different pieces of armour he had either restored or produced over the years. This mark is still prominent on his work today and represents the many skills and pride that hs gone into developing a range of jewellery we are proud of.
We endeavor to assay all to our jewellery items, we use the Birmingham assay office to stamp any items which are over 7.78g weight in silver. As many of our bangles and rings are made to size in our workshop within a day or two of you placing your order it is not always possible to have them assay marked.
How long will my order take to make?
Your order will be made in our workshop at Hatton, Warwickshire within 1-2 days Monday to Friday. We handcraft all of the jewellery by hand in our Family run workshop and endevour to send your items to you within a couple of days.
How is my items sent ? What is the cost?
Orders placed over the value of £100 receive FREE shipping! Our Standard shipping cost is £2.50 for first class signed for service alternatively you can select special delivery for £6.50 UK service only. Due to the current circumstances the postal service is taking slightly longer than normal, in some cases, so we ask that you allow a week after receiving your shipping notification.
Is my item packaged in a box?
Yes ! All items are sent in a JGT box, ready to give as a gift. They are perfect to store your jewellery in when you are not wearing it.
Does my pendant come with a chain?
All of our pendants come with an 18" chain as standard. If you require an additional chain these can be purchased separately under the chain section.
How do I work out my finger size or my bangle size?
Please refer to our sizing guide:
I cant get a bangle size as the item is a gift
No problem ! If you order a bangle size that doesn't fit we offer exchange or replacement for an alternative size.
Can I exchange my item ?
Every item is exchangeable, we will work with you to get the correct fit and feel of all of your jewellery. The brilliant thing about us making every piece of jewellery to order is that we can alter our jewellery to fit any size wrist/finger.
Can I return my item ?
We endeavor to make jewellery that you and your loved ones will treasure, but if for any reason you want to return one of our items please contact us to arrange a return.
The return postage and cost is your responsibility, please keep your proof of postage and always put a note in with your returned parcel so we can match it to your order.
How do I clean my jewellery?
The best way to clean silver is with a soft cloth.Silver naturally oxidizes, and can react to peoples PH levels in their skin, so be aware when spraying perfume and putting lotion on when wearing it. To keep it looking at its best keep it in a clean place when not wearing it, out of direct sunlight.
Do you do Gift Vouchers?
We sell gift vouchers if you would like your loved one to choose their own gift. Simply look on our website menu for more information.
We have tried to answer any questions you may have- if you should have any further queries then please contact us;
John Garland Taylor
Unit 15 Hatton Country World,
Dark Lane, Hatton ,Warwick,